Terms & Conditions

Terms & Conditions

By placing an order with Obo Design, you agree with, and are bound by, our terms and conditions as follows:

  1. All orders and notices between you and us should be sent by email and acknowledged to confirm acceptance.
  2. An ‘order’ is deemed to be a written contract between you and us.
  3. Payment terms are strictly 50% of the design fee prior to work commencing and the remainder upon completion - websites prior to going live on your domain, graphic design/logos prior to transfer of artwork. All payments are non-refundable.
  4. Dates specified by us for completion of a project are intended to be estimates only and might be subject to change. We shall not be responsible for any delay in finishing a project where that delay is wholly, or partly, due to an act or omission by you which includes the quality of information provided to us by you if, in our opinion, that information is not of satisfactory quality. If it appears to us that such a delay is likely we shall use reasonable endeavour to notify you in advance.
  5. We shall not be liable for any loss, damages, charges or expenses caused directly or indirectly by any delay in completion of any project.
  6. You acknowledge that although we endeavour to include adequate security frameworks to all the websites we create, we cannot guarantee the future security of any website. Therefore, we shall not be held liable for any loss of data or expense that may occur due to an infiltration by third-parties.
  7. You shall defend, indemnify and hold harmless us and our employees, agents, and subcontractors from all liabilities, claims, and expenses, including all reasonable legal fees, necessarily incurred, that arise from your use or misuse of a website.
  8. All websites created by us will be hosted on our preferred hosting service, (unless agreed beforehand), but can be transferred to a new hosting provider at any time, at your own expense, should you require it.
  9. We cannot accept liability for losses caused by the unavailability, malfunction or interruption of any hosting service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss during hosting or the transfer to a new hosting service.
  10. Payment made by you for completed work is an acknowledgment of satisfaction and any additional work will then be charged at the prevailing rate.
  11. If you choose the option of having administrative rights to your website, you will be able to make changes to the site and amend the content. We cannot accept responsibility for any changes made or affected by amendments made by you. Any subsequent ‘repair’ work will be charged at the prevailing rate.
  12. The term “Unlimited Pages” refers to your ability to add as many pages as you like, subject to fair usage.
  13. We will provide a maximum of three minor revisions to the website within 7 days of site completion. Any additional revisions requested by you will be charged at the prevailing rate.
  14. We provide a 30-day warranty period from the launch date of a website hosted on one of our preferred servers. This is limited to any minor bugs which were present at the time of the site build. Any additional revisions requested will be charged at the prevailing rate.
  15. We shall not offer any warranty or support for websites hosted on a third-party platform.
  16. A reasonable charge will be applicable for the transfer and re-installation of a website onto an external hosting platform after the free hosting period.
  17. All material, including text and images submitted by you to us for inclusion in a project, must be free of copyright and any other legal constraints. We cannot accept responsibility for any infringement of copyright or other laws arising from material supplied by you for use in your project.
  18. To improve the functionality and the capability of a website we may include third-party plugin applications. These can include, but are not limited to, forms and search engine resources. As these are software applications provided by a third-party, we cannot accept responsibility for any loss of service or malfunction that may occur in the future. All third-party application providers reserve the right to alter, or remove, their service and or charge fees if certain usage limits are reached. You should be notified prior to such a situation arising and you will then be able to decide whether or not to continue with the service or to find an alternative application provider.
  19. Our free web hosting period begins once we begin working on your new site. Prior to the end of the free period, you will be notified by us, or the hosting company, when the renewal is due and how to make future payments. If you do not make your payments on time, the hosting will expire and your site will no longer be live. For a limited period, after your hosting has expired, it may still be possible to reinstate your website. However, if you do not do so, your site will eventually be deleted. We cannot accept liability for any loss caused as a result of your failure to renew your hosting services.
  20. A domain name provided by us will be registered to you for 1 year and, as such, the domain name will belong entirely to you. Prior to the end of the 1-year period, you will be notified by us, or the hosting company, when the renewal is due and how to make future payments. If you do not make your payments on time, the domain name will eventually expire and you will no longer hold the rights to the domain. We accept no liability for any loss caused as a result of your failure to renew domain registration.
  21. No cash alternative is available if you purchase or provide your own domain name.
  22. All our websites are limited to a total of 500MB of data storage. Should you exceed this amount we will request an additional fee or delete enough files to bring the total storage back down below 500MB.
  23. Website drafts will be created based on the design brief and information provided by you. If the design brief changes significantly after the first draft has been created, a support charge for any additional work may be applied.
  24. If the final payment has not been received within 6 months of the original order being placed, we reserve the right to cancel our agreement without notice. In this instance, all design work carried out will be permanently deleted from our hosting platform and no refund will be payable. Any domains or email accounts that may have been registered will also be cancelled and no refund will be payable.
  25. We will optimise all websites that we create to perform well in search engines. However, because of the many external factors that can affect the results, we do not provide guarantees of performance. Therefore, we do not accept liability for any change in rankings or drop in the position of a website within search engines.
  26. We reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or controversial. We also reserve the right to refuse to handle any site found to be involved in any irregular or dishonest search engine optimisation techniques. Should any of these situations arise, we may request you to transfer your site from our hosting provider at your own cost without recourse to a refund.
  27. We reserve the right to include our company name on each website we create unless specifically requested to remove it.
  28. We reserve the right to amend these Terms and Conditions at any time.
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Unit 17, Bushell Business Estate, Lester Way, Wallingford, Oxfordshire OX10 9DD

Tel: 0791 543 6857  email: hello@obo-design.co.uk